Refund And Cancellation Policy

This Refund and Cancellation Policy applies to professional services, retainers, projects, advertising-related work, digital production, production and other services purchased from AdzImpact.

Because most AdzImpact services are customised and require the allocation of professional time, resources and third-party services, refunds are determined according to the stage of work completed and costs already committed.

1. Free Consultations

A consultation specifically described as free does not require payment and therefore does not qualify for a monetary refund.

A free consultation does not guarantee project acceptance, campaign performance or the availability of a particular service package.

2. Project Booking and Advance Payments

Project deposits or advance payments may be used to:

• Reserve team capacity.
• Conduct discovery and research.
• Begin strategy and planning.
• Set up tools and accounts.
• Purchase approved third-party services.
• Begin design, development, campaign or production work.

Where a cancellation request is received before work begins and before any third-party cost is incurred, AdzImpact may refund the payment after deducting applicable payment-processing charges or expressly disclosed administrative costs.

Once work has begun, the amount attributable to completed work, allocated resources and committed expenses will not be refundable.

3. Customised Services

The following services are generally customised for each client:

• Marketing strategy.
• Advertising management.
• Branding.
• Graphic design.
• Content creation.
• Social media management.
• SEO.
• Website and landing-page development.
• Lead-generation systems.
• CRM and automation.
• Video production.
• digital production and personalised products.
• Consulting and campaign planning.

Payments for work already performed are non-refundable.

Where only part of a prepaid project has been completed, AdzImpact may calculate whether any unused and uncommitted portion is refundable after deducting:

• Work completed.
• Team hours allocated.
• Discovery and strategy costs.
• Approved revisions.
• Project-management costs.
• Third-party charges.
• Taxes and payment-processing fees where applicable.

4. Monthly Retainers

Monthly retainers reserve team availability and are generally payable in advance.

Once a monthly service period has started:

• The retainer for that commenced period is ordinarily non-refundable.
• Cancellation will apply from the next eligible billing period according to the agreed notice requirement.
• Work performed and resources reserved during the notice period remain payable.
• Unused activity caused by delayed client approvals, missing access or lack of client response does not automatically carry forward or qualify for a refund.

Any different arrangement stated in a signed agreement or accepted proposal will take priority.

5. Advertising and Media Spend

Advertising and media spend is non-refundable once:

• Paid to an advertising platform.
• Added to a client advertising account.
• Used for a live campaign.
• Committed to a publisher, influencer, media partner or third-party vendor.

Refunds of unused balances held directly by a platform are governed by that platform’s policies.

AdzImpact does not control the refund process, currency conversion, taxes, restrictions or account balances of third-party advertising platforms.

Professional campaign-management fees are separate from advertising spend and are non-refundable for work already performed.

6. Domains, Hosting, Software and Third-Party Charges

Charges for the following may be non-refundable once purchased, activated or committed:

• Domain registration.
• Web hosting.
• Email hosting.
• SSL certificates.
• Software subscriptions.
• Plugins and themes.
• Stock images and footage.
• Fonts and licences.
• Automation tools.
• CRM services.
• Influencer or creator fees.
• digital production materials.
• Courier and logistics.
• Outsourced production.
• Other third-party services.

Refund eligibility will depend on the original provider’s policy.

7. Website and Development Projects

For website, landing-page and development projects:

• Completed milestones are non-refundable.
• Work approved by the client is treated as accepted.
• A refund is not available solely because the client changes its business plan, branding preference or project direction.
• Delays caused by missing client content, approvals, credentials or access do not qualify for a refund.
• Third-party platform failures or policy changes do not automatically qualify for a refund of completed development work.

Where AdzImpact permanently discontinues a project for reasons solely within its control, any refund will be calculated after deducting completed work and non-recoverable costs.

8. digital production and Personalised Products

Custom digital production and personalised products are produced according to approved specifications and ordinarily cannot be returned for a change of preference.

A refund, reprint or replacement may be considered where:

• The delivered product materially differs from the approved proof.
• There is a verified manufacturing defect.
• The wrong product was supplied.
• There is a material quantity discrepancy.

Claims should be submitted promptly after delivery with:

• Invoice or order details.
• Photographs or videos.
• Description of the issue.
• Quantity affected.
• offer presentation photographs where relevant.

Minor variations in screen-to-print colour, texture, alignment, dimensions, finishing or material characteristics that fall within reasonable production variation may not qualify as a defect.

9. Approved Deliverables

A refund will ordinarily not be provided for a deliverable that:

• Was approved by the client.
• Was published or used by the client.
• Was sent for digital production after proof approval.
• Was changed by the client or another provider.
• Contains information supplied or approved by the client.
• Was rejected only because of a later change in personal preference.

10. Client Delays and Non-Cooperation

Payments will not be refundable where a project is delayed or cannot progress because the client:

• Does not provide required information.
• Does not provide access credentials.
• Does not give approvals or feedback.
• Changes the project scope.
• Becomes unresponsive.
• Fails to make a scheduled payment.
• Requests unlawful or platform-prohibited activity.

An inactive project may be archived and may require a restart or reactivation fee.

11. Duplicate or Incorrect Payments

A verified duplicate payment or payment made in error may be refunded after:

• Payment verification.
• Deduction of non-recoverable gateway or bank charges where applicable.
• Confirmation that the payment has not already been applied to an outstanding invoice.

12. Service Cancellation by AdzImpact

AdzImpact may suspend or cancel a service where:

• Payment remains overdue.
• The client breaches the agreement.
• The requested activity is unlawful or deceptive.
• Continuing the service creates a security, legal or reputational risk.
• The client provides infringing or unauthorised content.
• The client behaves abusively toward team members.
• Required cooperation is repeatedly withheld.

Where cancellation is caused by the client’s breach, completed work and committed costs remain payable and may not be refunded.

Where AdzImpact cancels solely because it is unable to provide the remaining service, we may refund the unused and uncommitted portion of prepaid professional fees.

13. Refund Request Procedure

Refund or cancellation requests must be submitted in writing to:

Email: hello@adzimpact.com

The request should include:

• Client or company name.
• Invoice number.
• Payment date.
• Service purchased.
• Reason for cancellation or refund.
• Relevant supporting documents.

Submitting a request does not automatically guarantee approval.

14. Refund Processing Time

Approved refunds will generally be initiated within 30 business days.

The time required for funds to appear may depend on the bank, card issuer, payment gateway or original payment method.

Refunds will ordinarily be made through the original payment method where reasonably possible.

15. Contract-Specific Terms

Where a signed service agreement, proposal or quotation contains a different cancellation, notice or refund arrangement, that document will prevail for the relevant service.

16. Contact

AdzImpact
Email: hello@adzimpact.com
Website: https://www.adzimpact.com/
Address: Unit Number 36 & 36A, RISE PALM STREET, Tech Zone IV, Sector 1, Greater Noida, Uttar Pradesh 201318, India.